Orders placed with Ploutos Gold and Silver LLC may not be canceled by customers. A failure to follow through on orders as agreed could result in monetary damages recoverable by Ploutos Gold and Silver LLC, including collection fees. Items purchased by customers will generally be shipped via common carrier within 7-14 business days of clearing your payment (and upon full satisfaction of all amounts owed by the customer to Ploutos Gold and Silver LLC) and should only take a few days to arrive. Delivery carriers are instructed to request a signature upon delivery. Any customer waiver of security and/or signature procedures or failure to claim a package in a timely manner can be a basis for denial of coverage.
RETURNS AND REFUNDS
Your satisfaction of product quality is guaranteed on all orders. If you are not satisfied, you have 3 days after receipt of shipment to notify our customer service team at 617-564-1630 of your dissatisfaction. The decision to refund or replace your item will be at the sole discretion of Ploutos Gold and Silver LLC. Original shipping and handling charges are non-refundable. Returned items may be subject to the customer paying return shipping and product value losses, if any. Orders may also be subject to a 5% restocking fee. All items must be returned in original packaging. In the case of a request for an exchange, Ploutos Gold and Silver LLC expressly reserves the right, in its sole and absolute discretion, to find an acceptable replacement or refund your money should an acceptable replacement be unavailable.
We reserve the right to refuse, void, or liquidate orders from customers who fail — or have previously failed — to honor their commitments, who violate our policies, who attempt to circumvent our promotional conditions, or where potentially fraudulent or money laundering activity is detected. To further protect against fraud, be advised that your phone transactions may be recorded and you consent to such recording as a condition of doing business with Ploutos Gold and Silver LLC.
MARKET AND INVESTMENT RISK
Ploutos Gold and Silver LLC and its staff do not act as personal investment advisors. Nor do we advise about or advocate the purchase or sale of any regulated security, listed on any exchange or otherwise, for any specific individual. Readers and customers should be aware that precious metals markets have inherent risks, are volatile, and are affected by economic conditions, political events, and speculative activities. There is no guarantee of future profits. You are responsible for your decisions, and they should be made in consultation with your own advisors. By purchasing precious metals products through Ploutos Gold and Silver LLC, you understand our company is not responsible for any losses caused by your decisions, nor do we have any claim to any market gains you may enjoy. This Website is provided “as is,” and Ploutos Gold and Silver LLC disclaims all warranties (express or implied) and any and all responsibility or liability for the accuracy, legality, reliability, or availability of any content on the Website.
TRANSPARENCY IN PRICING
Ploutos Gold and Silver LLC publishes live spot prices around the clock and our pricing is structured to be 3% over our cost. This way we know we have fair pricing while at the same time never have to worry about a “discount coupon”.
Ploutos Gold and Silver LLC prides itself in providing the most up-to-date market pricing derived from a live global feed from a well-established service. Occasionally, we do make mistakes and there may be a typographical or electronic pricing error. Under these rare circumstances, Ploutos Gold and Silver LLC retains the right to cancel, modify, or refund an order.
SPECIAL NOTICE REGARDING GOLD AND SILVER ROUNDS
If your order includes any gold or silver rounds, for the avoidance of all doubt, you are again advised that “rounds” are not legal tender “coins,” they are not (and do not purport to be) numismatic items, and are not minted by any government. Rather, they are low-cost, privately minted products which are almost primarily valued for their precious metals content. Furthermore, no items available for sale by Ploutos Gold and Silver LLC are imitation numismatic items, replicas, or copies of government-minted coins.
Ploutos Gold and Silver LLC is a small family owned Massachusetts business, and, in some cases, we do not have an obligation (and/or ability) to calculate, collect, and remit such taxes on goods delivered into certain states. When you are in the order checkout process, we calculate, assess, and disclose sales taxes Ploutos Gold and Silver LLC is actually required to collect from you.
DELIVERY INSURANCE AND YOUR OBLIGATIONS
It is important you are prepared to be physically present at the shipping address when your shipment is scheduled to be delivered. In the rare event of a lost or stolen shipment, you must fully cooperate with any investigation conducted by Ploutos Gold and Silver LLC, law enforcement, postal authorities, and insurance adjusters, including (but not limited to) signing a sworn affidavit stating the circumstances surrounding the damaged/lost merchandise. We carry shipping insurance through a 3rd party insurance provider. (For security and privacy purposes, we do not purchase insurance directly from the carrier.) Ploutos Gold and Silver LLC has sole discretion in determining whether to cover a loss.
If a package becomes lost in transit, it is your responsibility to notify Ploutos Gold and Silver LLC of this within seven (7) days of the last in-transit tracking scan. While Ploutos Gold and Silver LLC will work to locate the package, we will not be liable for packages lost in transit when you did not notify us of a problem within seven (7) days of the last in-transit tracking scan. Moreover, we will not cover a loss where we are not notified of a delivery problem within two (2) business days of a tracked delivery date — or where you have left instructions with any carriers or delivery services to leave packages unattended for you or without following the direct signature procedure. This includes, but is not limited to, a building manager, neighbor, a business mailroom, or a drop-off location such as Mail Boxes etc. and The UPS Store. (Please note that under Covid “contactless” signature-confirmed delivery procedures, carriers make direct contact wih you but will sign for the package on your behalf to confirm delivery.)
In the rare event the carrier (USPS, UPS, or Fed Ex, etc.) attempts to deliver to you a damaged package, you should refuse to accept delivery of the shipment to help ensure insurance coverage remains in effect.
Should a package be returned after a failed delivery attempt, and a customer is unable or unwilling to make new delivery arrangements, we reserve the right after 30 days to liquidate the items on the order for the original purchase price or current market value, whichever is less. Funds will be held pending instructions on where to deliver them.
YOU AGREE THAT PLOUTOS GOLD AND SILVER LLC OR ITS AFFILIATES SHALL NOT BE LIABLE TO YOU AND/OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, SPECIAL, PUNITIVE, OR INCIDENTAL DAMAGES WHATSOEVER THAT ARISE OUT OF OR ARE RELATED TO THE WEBSITE OR THE GOODS AND SERVICES PROVIDED BY PLOUTOS GOLD AND SILVER LLC.
GOVERNING LAW AND ATTORNEYS FEES
These Terms shall be governed by the laws of the State of MASSACHUSETTS. Any disputes arising under or related to these Terms or the Website shall be litigated or heard in the state or federal courts of MASSACHUSETTS, and you consent to the exclusive jurisdiction of such courts. If any action under these Terms is brought in another jurisdiction, and a party prevails in removing venue to the agreed sole venue for any disputes, that prevailing party shall be entitled to recover, in addition to any other relief granted, reasonable attorneys’ fees, costs, and expenses of litigation.