Q: How do I purchase bullion on your website?
A: Purchasing gold or silver bullion is easy! Find what you like on our site, add it to your cart, and check out using ACH, Credit Card or Bitpay. ACH verification is required before you are able to make purchases, it typically takes about 24-48 hours to verify your account, however this way of payment gives you the best discount as possible. What are you waiting for? Create an account today, verify your bank account and make purchases 24/7 here at www.ploutosgs.com
Q: Is the price locked in?
A: Your price is locked in at the moment your payment is successful. If you are looking to pay via ACH, take the time to verify your account, and once verified you can also use that payment method to lock in your price 24/7.
Q: Why didn’t my credit card payment get accepted?
A: We have the highest possible security features with our credit card processing company. If your billing address is not your shipping address, or your email does not match the one on file with your credit card company, it it likely to fail. In many cases, your credit card company may send you a text message to confirm your identity and the amount purchased. These are normal. If for some reason you believe your credit card was wrongfully declined, please call your credit card company and let them know you are making a purchase on our website. That typically works. These security measures are in place to protect the consumer and Ploutos Gold and Silver LLC from fraud.
Q:How much is shipping?
A: Shipping is $25 for all purchase less than $1500, and Free for any purchase above that. If you would like to have your item shipped to the store for pickup it is $5. These are batch orders and could delay your order a little more than normal.
Q: How long does something take to ship?
A: Once your payment has cleared, if your product is in stock it will ship within a business day. However many items are drop shipped directly from our distributor and availability of items are shown on each item.
Q: How do you ship?
A: We are currently only shipping with Fedex Express. All shipments require an adult signature. Starting June of 2022, Fedex will also require the scanning of your ID to accept a package.
Q: Can you ship to a PO Box?
A: Yes however additional fees will be required, please call before purchasing. Please keep in mind your billing address must be your PO Box.
Q: Do you charge Sales tax?
A: There is no sales tax on all orders over $1000 in Massachusetts. As of right now there is no sales tax on any out of state (outside Massachusetts) orders.
Q: Are transactions reported?
A: Transactions by Credit Card, ACH and Bitpay do not require reporting.
Q: Can I make a purchase in store?
A: In store purchases are not available at this time, our building is being renovated. However we do still offer in-store pick up for any purchases made online.